704 Edgewater Drive, Belmont, North Carolina 28012, United States
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704-247-6439

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Downer Designs
Custom Design • Remodeling • Handyman

Privacy Policy

Privacy Policy


Downer Designs cares about your privacy.  For this reason, we only collect and use personal data only as it might be needed for us to deliver products and services. Your personal data includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

· See what data we have about you, if any.

· Change/correct any data we have about you.

· Have us delete any data we have about you.

· Express any concern you have about our use of your data.


Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. 


If at any time you have questions about our practices or any of your rights described below, feel free to contact us at any time at info@downerdesigns.com.


Shipping Policy

  

Due to our custom pieces varying in sizes and weight, we are unable to determine shipping prices until we know exactly where the item is being shipped too. We 100% recommend that you reach out to us before you place in order to determine shipping, or we will have to issue a refund. We use third party shipping. We accept Master Card, Visa, and American Express. We do not ship internationally.


Return/Refund Policy


If you are not 100% satisfied with you purchase, you can return the product and get a full refund, disregarding shipping, if the product is still in the shape it arrived.

You may return a product up to 30 days from the date you purchased it.